Refund Policy
Return & Refund Policy for radiantyounow.com
Last Updated: October 16, 2025
We want you to be happy with your purchase. If you are not satisfied, this policy outlines the process for returns and refunds.
1. Return Eligibility
- You have 30 calendar days from the date you receive your item to initiate a return.
- To be eligible, the item must be:
- Unused and in its original condition.
- In the original packaging.
- Accompanied by your proof of purchase (receipt or order number).
2. How to Return an Item
1. Contact Us: To start a return, please email us at info@radiantyounow.com.
2. Follow Instructions: We will provide you with the correct return address and any further instructions.
3. Do Not Ship Unsolicited: Returns sent to us without first contacting us will not be accepted.
3. Refunds
- After we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7-10 business days.
- Please note that your bank or credit card company may take additional time to post the refund to your account.
- If you haven’t received your refund after 15 business days from our approval, please contact us.
4. Return Shipping Costs
- The customer is responsible for the cost of return shipping.
- Shipping fees are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.
- Exception: If the return is due to our error (you received a damaged or defective item), we will cover all associated shipping costs.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@radiantyounow.com. Please include your order details and a description (or photo) of the issue. We will arrange for a replacement or refund and cover all related shipping costs.
6. Contact Us
For any questions regarding our return process, please contact us at:
Email:info@radiantyounow.com